Warranty

Warranty Policy

At KiipKiip, we are committed to providing quality products and reliable after-sales support. This Warranty Policy explains the terms and conditions for warranty services on items purchased through KiipKiip.com.

1. Warranty Coverage

We provide a 1-year limited warranty for eligible products. The warranty covers:

  • Manufacturing defects

  • Functional defects not caused by misuse

  • Dead on Arrival (DOA) issues

The warranty does not cover:

  • Damage caused by misuse, drops, accidents, or liquid exposure

  • Normal wear and tear

  • Unauthorized modifications or repairs

  • Cosmetic imperfections that do not affect product performance

Each product page may specify model-specific warranty notes.

2. Warranty Period

  • All eligible products purchased from KiipKiip.com come with a 1-year warranty starting from the date of purchase (invoice date), not the delivery date.

3. Warranty Claim Requirements

To submit a warranty claim, customers must provide:

  1. Proof of purchase (order number from KiipKiip.com)

  2. Clear photos/videos showing the defect

  3. A short explanation of the issue

  4. Access to their order history by logging in to their KiipKiip account

    • Logging in is mandatory—guest checkout is not supported.

Warranty claims cannot be processed for purchases made outside KiipKiip.com or without an account.

4. Claim Process

  1. Submit your claim through the Customer Support page.

  2. KiipKiip will review the request within 3–5 business days.

  3. If the claim is approved, the customer will receive instructions for:

    • Sending the product back (if required), or

    • Receiving a replacement unit

Replacement units may be new or refurbished with equal or better functionality.

5. Shipping for Warranty Claims

  • Customers are responsible for shipping the defective product back to KiipKiip (if a return is necessary).

  • KiipKiip covers the shipping cost of the replacement unit.

Note: KiipKiip does not ship nationwide. Warranty service is only available within our active service areas.

6. Warranty Exclusions

This warranty is void under the following conditions:

  • Product shows signs of physical or intentional damage

  • Product was used outside recommended guidelines

  • Product was lost, stolen, or sold to another party

  • Product purchased from unauthorized resellers or third-party marketplaces

7. Limitation of Liability

KiipKiip is not responsible for:

  • Indirect or consequential damages

  • Loss of data or personal belongings

  • Damages caused by improper use

Our warranty responsibility is limited to repair, replacement, or refund (based on KiipKiip’s assessment).

8. Contact Us

For assistance, please contact our Customer Care team via KiipKiip.com.