Privacy & policy

Last updated: 24 November 2025

At kiipkiip.com, operated by PT Kiip Kiip Indonesia, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or use our services.

By using this website, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect personal information when you create an account, place an order, or contact us, including:

  • Full name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment information (processed securely by payment partners)

1.2 Automatically Collected Data

When you browse the website, we may automatically collect:

  • IP address

  • Device type and browser information

  • Pages visited and time spent

  • Cookies and tracking technologies

1.3 Third-Party Data

We may receive information from third-party partners such as payment gateways, analytics tools, or social media platforms.

2. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

  • To process and complete your orders

  • To verify and manage your account

  • To provide customer support and respond to inquiries

  • To improve website performance and user experience

  • To send updates, promotions, or marketing communications (with your consent)

  • To prevent fraud, maintain security, and comply with legal obligations

3. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enhance website functionality

  • Remember your preferences

  • Analyze traffic and user behavior

  • Improve marketing and advertising relevance

You may disable cookies in your browser settings, but some website features may not function properly.

4. HOW WE SHARE YOUR INFORMATION

We may share your information with trusted third parties, including:

  • Midtrans (to complete transactions)

  • Biteship (to deliver orders)

  • Google Analytics (to improve website performance)

  • Government authorities when required by law

We do not sell or rent your personal information to any third party.

5. DATA SECURITY

We implement security measures to protect your information from:

  • Unauthorized access

  • Misuse

  • Loss

  • Alteration or destruction

However, no online transmission is 100% secure. By using the website, you acknowledge that we cannot guarantee absolute security.

6. DATA RETENTION

We retain your information as long as it is necessary for:

  • Order processing

  • Legal compliance

  • Business operations

You may request deletion of your account or personal data, subject to legal requirements.

7. YOUR RIGHTS

Depending on your region’s data protection laws, you may have the right to:

  • Access your personal information

  • Correct or update your data

  • Request deletion of your account/data

  • Withdraw consent for marketing communications

  • Request information on how your data is processed

To exercise your rights, contact us at the email provided below.

8. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies when visiting external websites.

9. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under the age of 13. If we discover such data, we will delete it immediately.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will take effect once posted on this page. We encourage you to review this policy periodically.

11. CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy, please contact us via:
Customer Support Email: +62 821-1099-2058
WhatsApp / Hotline: Kiipcell@gmail.com